PS: As a temporary workaround, you can do the recording without changing the background, and then the change the background inside the editor using the 'Enhance Video' option. We are available Mon - Fri, 6:30 PM - 11:30 AM PST. If the issue still isn't fixed, can we get on a Connect session to debug the problem? You can contact us at with a suitable date and time, and we will resolve this through Connect. A diagnostic log may help us speedily resolve the problem. When you close the app, you will be prompted to email us the diagnostic log. You can follow the steps in this link to launch the app in diagnostic mode: Presenter Help | Adobe Presenter Video Express (Windows & Mac). Send us a diagnostic log of the problem.Easily simulate any location, and transform your videos into high-quality learning experiences. Be a video star without leaving your workplace by customizing the background with just a few clicks, without the need for a green-screen. Disable any Bluetooth devices and see if it fixes the problem. Adobe Presenter Video Express 11 & Personalize your background. Some Bluetooth drivers interfere with the functioning of the app.Select the Integrated Camera and then select the Logitech Camera to try a fix for this problem. Sometimes the webcam is busy on app launch.If installing this driver doesn't fix this problem, then please try the following: Please make sure you are picking the latest driver from the following link: In our tests we have seen that the Logitech C920, needs the latest Logitech driver and software to be installed for it to work properly.
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